Hilton London Metropole launches remote check-in and luggage free travel in partnership with AirPortr

Luggage check-in from Lobby to Lift-off

LONDON – 03 November 2016   Guests at Hilton London Metropole can now check in their luggage for their flight directly from the hotel lobby with the ground-breaking new service AirPortr + Bag Check-In, exclusive to British Airways.   The service, launched in October by London-based travel technology company AirPortr, allows travellers flying with British Airways to check in their luggage direct from the hotel; the next time they see their bags is on the carousel at their destination airport.   The Hilton London Metropole is the first hotel to provide this service via a dedicated AirPortr check-in team at reception.

Perfect for business and leisure travellers alike, the new service allows hotel guests to have their bags checked in and collected before departing the hotel, leaving them free to enjoy their last day in London and make their own luggage-free – and stress-free - way to London Heathrow, London Gatwick or London City Airport. By taking advantage of this innovative new service, guests of Hilton London Metropole flying with British Airways are able to breeze through the airport with the peace of mind of knowing that their bags are in safe hands. The service is particularly useful for guests booked on a late flight, enabling them to make the most of their last day for meetings or sightseeing. 

The AirPortr + Bag service costs £30 for a single bag and £10 for each additional bag from Hilton London Metropole to London Heathrow, London Gatwick or London City Airport, with guests of Hilton London Metropole also benefitting from an AirPortr reward rate.   AirPortr will check in any item of luggage through to its destination, provided that it is within the passenger’s booked airline allowance. 

Omer Lang, Hilton London Metropole Director of Operations, said: “We are delighted to be the first hotel to offer guests this innovative new service from AirPortr.  With our guests coming from all over the world, we are always seeking ways to make their stay easier and more convenient and the AirPortr + Bag Check-In service means we are able to extend the service they receive, even after they have checked out.”

Randel Darby, AirPortr CEO, said: “We are delighted to be working with our partner Hilton London Metropole, together making travel more convenient and stress free for everyone, from time poor business travellers and conference delegates to families with a busy schedule.  AirPortr + Bag Check-In really is a game changer, enabling anyone visiting London as a destination with British Airways to maximise their time in the city in a way that has never been possible before.  Our vision is to transform the way we travel and now we can bring the airport check-in experience to hotel guests in the hotel lobby when they check-out.”


About Hilton London Metropole

Just 10 minutes from Oxford Street and Hyde Park, and 2 minutes from the London Underground, Hilton London Metropole is situated in the heart of London. With over 1,000 stylish guest rooms, a range of exciting dining options, over 4,300 m of meeting and event space and the LivingWell Health Club with a 12.5m heated pool, the hotel is the perfect choice for business or pleasure. Visit londonmet.hilton.com for more information and connect with Hilton London Metropole on Facebook, Twitter, LinkedIn and Instagram.


About Hilton Hotels & Resorts

For nearly a century, Hilton Hotels & Resorts has been proudly welcoming the world's travelers. With more than 570 hotels across six continents, Hilton Hotels & Resorts provides the foundation for memorable travel experiences and values every guest who walks through its doors. As the flagship brand of Hilton, Hilton Hotels & Resorts continues to set the standard for hospitality, providing new product innovations and services to meet guests' evolving needs. Hilton Hotels & Resorts is a part of the award-winning Hilton HHonors program. Hilton HHonors members who book directly through preferred Hilton channels receive instant benefits, including an exclusive member discount that can’t be found anywhere else, free standard Wi-Fi and digital amenities like digital check-in with room selection and Digital Key available exclusively through the industry-leading Hilton HHonors app.  Begin your journey at www.hilton.com and learn more about the brand by visiting news.hilton.com or following us on Facebook, Twitter and Instagram

About AirPortr

AirPortr was set up by three frustrated frequent flyers that met through coincidence, but shared a vision to create and shape a better way to travel. AirPortr first launched their service in 2014, which was a European first, and now, with AirPortr + Bag Check-In, they continue to shape the next generation of seamless travel. AirPortr have delivered thousands of bags to date and have a 98% positive customer feedback rating on feefo.

AirPortr + Bag Check-In is the first service of its kind in the UK launching, simultaneously in Heathrow, Gatwick and London City Airport for all British Airways passengers.

  • AirPortr + Bag Check-In pricing: £20 from Airport addresses and local hotels, £30 from Inner London and £40 from Greater London. Each additional bag costs £10 (with no size or weight restrictions).
  • Pick-up locations include airports (airport to airport), hotels, homes, serviced apartments and offices within the London service area
  • Customers include business, leisure, families on holiday, global adventurers and city break millennial travellers.
  • All luggage can be GPS tracked in real time from a user’s smartphone/ as well as seeing their dedicated driver, covered for £10,000, there are no amendment or cancellation fees*, customers receive delivery updates by text/ email.
  • All bags are X-rayed, tagged, sealed and tracked with their own unique number to ensure safe and secure delivery.
  • AirPortr first launched their standard delivery service in May 2014 in London City Airport, Gatwick in July 2015, Heathrow December 2015

* Terms & Conditions Apply, please refer to airportr.com for full details.

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