It's important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members
From December 2013 until June 2014 Hilton London Metropole guests will have the option to upgrade to SKY television when checking in at reception.
Stays for up to two children aged 18 years and younger are complimentary when sharing a room with an adult. Some hotels charge a supplement for families, please check at time of booking.
|Check-in / Check-out|
|Check-In Time||3:00 pm|
|Minimum Age to Register||18|
|Check-Out Time||12:00 pm|
|Early Departure Fee||
|Late Check-Out Fee||
|Cancellation Policy||Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.|
|Hotel Currency||UK Pound Sterling|
|Hotel Payment Options||
Marks and Spencer
Maestro / Switch
|Service animals allowed||Yes|
|Maximum Weight||75 lbs|
|Pet Max Weight||Medium|
|Cleaning Fee||Hotel applies a £35 cleaning fee per stay.|
|Other Parking Information||1 hour £5.00. Weekend rate for 24 hours £25|
Kids Stay & Eat Free Policy
Stays for up to two children aged 18 years and younger are complimentary when sharing a room with an adult. Some hotels charge a supplement for families, please check at time of booking. A second room for children aged 18 or younger is charged at 50% of the rate of the first room.
All children aged 12 years or younger are entitled to complimentary breakfast, lunch and dinner in at least one hotel operated restaurant, as designated by the hotel, when accompanied by paying adults currently staying in the hotel. Children are able to choose from the Children’s menu or will be served children’s portions; this also includes non-alcoholic beverages during the meal. These offers do not apply to room service.